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THE EFFECT OF TRUST COMMUNICATION IN PATIENT-PHYSICIAN RELATIONSHIP ON SATISFACTION AND COMPLIANCE TO TREATMENT

Author : Assoc. Prof. Mahmut AKBOLAT*, Fatma KARAKAYA, Çiğdem UĞAN, Ayhan DURMUŞ

Abstract

Purpose: The purpose of this study is to reveal the effect of trust communication in patient-physician relationship on satisfaction and compliance to treatment among patients with hospital experience. Material and Methods: The population of the study consists of patients living in the Sakarya province of Turkey and having hospital experience. Face-to-face surveys were administered to 170 participants chosen through convenience sampling. A 43-item survey form composed of trust communication in patient-physician relationship (22 items), patient satisfaction (8 items), andcompliance to treatment (4 items) scalesand the participants’ socio-demographic characteristics was used for data collection. Descriptive statistical methods, correlation analysis, and regression analysis were used for data analysis. The results were analyzed at the 95% confidence interval. Findings: The findings of the study indicate medium levels of patient satisfaction with treatment (3.360.675), trust communication in patient-physician relationship (3.180.572), and patient compliance to treatment (3.720.673). There are significant relationships between patient trust in physician and patient satisfaction and between patient satisfaction and compliance to treatment. While patient’s trust communication with physician has a positive effect on patient satisfaction, it has a low effect on compliance to treatment. Conclusion: According to the research findings,establishing a trust-based communication between patients and physicians is important for patient satisfaction and compliance to treatment.To better the communication between patients and physicians, courses for improving physicians’ communication skills should be included in formal education, and its importance should be emphasized. Any deficiencies in this matter should be eliminated through in-service training. Key words: Trust Communication in Patient-Physician Relationship, Patient Satisfaction, Compliance to Treatment.

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